Refund and Return Policy

Effective Date: November 21, 2024

At CoolNariTech, we strive to provide the highest quality cooling products and ensure that every customer is fully satisfied with their purchase. If you are not completely satisfied with your order, this Refund and Return Policy outlines the conditions under which returns and refunds can be processed, along with information on exchanges and defective product handling.

1. Eligibility for Returns

You may return an item for a refund or exchange if the following conditions are met:

  • Return Window: The item must be returned within 30 days from the original purchase date.
  • Condition of the Item: The item must be unused, in its original condition, and include all original packaging, accessories, and documentation.
  • Proof of Purchase: You must provide a valid proof of purchase (receipt or order confirmation) at the time of the return.

Important: Items that do not meet these conditions may be ineligible for a return, refund, or exchange.

2. Non-Returnable Items

Certain items are excluded from returns and refunds. These include:

  • Damaged Items: Products that have been damaged due to misuse, neglect, or unauthorized modifications.
  • Final Sale or Clearance Items: Products marked as “Final Sale” or “Clearance,” which are non-returnable.
  • Custom or Special-Order Products: Items that have been specially ordered or customized to your specifications.
  • Installed Equipment: Installed or partially installed products are generally non-returnable unless they are defective or malfunctioning.

3. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call 630-969-5739. Provide your order details and request a Return Merchandise Authorization (RMA) number.

  2. Prepare the Item: Securely pack the item in its original packaging, including all accessories, documentation, and proof of purchase. Make sure the item is well-protected to avoid any damage during transit.

  3. Ship the Item: Send the item to the return address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.

Note: We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. CoolNariTech cannot guarantee that we will receive your returned item if it is lost in transit.

4. Refund Policy

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued as follows:

  • Approved Refunds: Refunds will be processed to the original payment method within 7-10 business days of receiving and inspecting the returned product.
  • Non-refundable Fees: Shipping fees and handling charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).
  • Restocking Fee: If the returned product shows signs of use, damage, or is missing parts, a restocking fee may apply or the return may be denied.

Note: Refunds may take longer depending on your payment provider. If you haven’t received your refund within the expected timeframe, please contact us for further assistance.

5. Exchanges

If you would like to exchange an item for a different product, follow these steps:

  1. Contact Us: Get in touch with our customer service team to confirm the availability of the product you wish to exchange for.

  2. Return Process: Follow the return process outlined above, specifying that you would like to exchange your item rather than receive a refund.

  3. Price Differences: If the new product is priced higher than the returned item, you will need to settle the price difference before the new product can be shipped. If the exchange product is priced lower, we will issue a partial refund for the difference.

Note: Exchanges can only be processed once the original item is returned and inspected.

6. Defective or Damaged Items

If your product arrives defective or damaged, please follow these steps to resolve the issue:

  1. Notify Us Immediately: Contact us within 7 days of receiving the defective or damaged product.

  2. Provide Evidence: Attach photos or videos of the damage or defect. This helps us quickly assess the situation and determine the best solution for you.

  3. Resolution: We will arrange for a free replacement, repair, or refund of the product, including return shipping costs if necessary.

Important: If the damage is reported after 7 days of receiving the product, we may not be able to offer a free replacement or refund.

7. Order Cancellations

If you wish to cancel an order, please contact us immediately at [email protected] or call 630-969-5739.

  • Orders That Have Not Been Shipped: Orders can be canceled at no additional charge if they have not been processed or shipped yet.
  • Orders That Have Been Shipped: If the order has already shipped, you will need to follow the return process to return the product once it is received.

Note: Orders canceled after being processed or shipped will be subject to return shipping fees and will need to follow the return process outlined above.

8. Late or Missing Refunds

If you haven’t received your refund after the expected 7-10 business days:

  1. Check with Your Payment Provider: It may take additional time for your refund to be processed by your bank or credit card company.

  2. Contact Us: If you still haven’t received your refund, please contact us at [email protected] or call 630-969-5739, and we will assist you in resolving the issue.

9. Contact Us

If you have any questions or need assistance with our Refund and Return Policy, please feel free to reach out to us using the following contact details:

Our team is dedicated to ensuring your satisfaction and will work with you to resolve any issues quickly and fairly. Thank you for choosing CoolNariTech!